NHTSA Complaint #10016330 — 1994 MERCURY VILLAGER

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10016330
Vehicle	1994 MERCURY VILLAGER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	April 5, 2003
Date Filed	April 22, 2003
Mileage	125,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

BROKEN CRANKSHAFT ON 94 MERCURY VILLAGER. MANY DOCUMENTED COMPLAINTS IN YOUR DATABASE. FORD OASIS REPORT SSM 04925 STATES "ENGINEERING DETERMINED THE CAUSE WAS THE INITIAL TENSILE FORCE SET ON THE ENGINE ACCESSORY BELTS DURING ASSEMBLY." IN FEB 1995 A NEW CRANKSHAFT THAT IS 2MM THICKER AT FRONT WAS IMPLEMENTED. IF FORD IS AWARE OF THEIR MANUFACTURING DEFECT, WHY WAS A RECALL NOT REQUIRED? MANY WELL-MAINTAINED VEHICLES HAVE PERFORMED BEYOND THE WARRANTY PERIOD AND NOW CONSUMERS MUST PAY TO REPAIR A DEFECT FORD ACKNOWLEDGED OCCURRED "DURING ASSEMBLY" FORD REFUSES ANY ASSISTANCE. VERY POOR CUSTOMER SERVICE. *NLM

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