NHTSA Complaint #701796 — 1991 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	701796
Vehicle	1991 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 1, 1997
Date Filed	January 1, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

ORIGINAL TRANSMISSION FAILED 1/97, APPROX. 60000 MILES. REBUILT BY TRANSMISSION SHOP. TOOK BACK 4 TIMES BEFORE THEY CONSIDERED CORRECT. STILL NOT RIGHT. CLUNKED WHEN SLOWING.. 2ND TRANSMISSION FAILED 12/98. DRIVING 65 MPH...JUST QUIT...RPM'S STARTED REVVING...BARELY GOT TO SIDE OF ROAD...HAVE BEEN TOLD BY EVERY TRANSMISSION SHOP I'M DEALING WITH THAT THE ORIGINAL TRANSMISSION PUT INTO THESE EXPLORERS ARE VERY POOR QUALITY, PLUS ALMOST IMPOSSIBLE TO REBUILD CORRECTLY...ALL TRANSMISSION SHOPS, INCLUDING FORD ONLY GIVE 12,000/12 MONTH GUARENTEE...THAT'S RIDICULOUS...YOU ASSUME A TRANNY SHOULD OUTLAST THE CAR...THEY ALL SAY THE TRANSMISSION IS UNRELIABLE TO MATCH TO ORIGINAL FORD TRANNY PUT IN...I AM NOW OUT $1875 FOR FIRST TRANSMISSION AND ONE YEAR LATER AM LOOKING AT ANOTHER TRANSMISSION REPAIR ($1400-1600)...I FEEL FORD SHOULD BACK THEIR PRODUCTS AND AT LEAST OFFER A REBUILT TRANNY IN THEIR OWN SHOPS THAT IS GUARENTEED FOR MORE THAN 12 MONTHS....THIS IS WHAT GIVES OUR AMERICAN CARS A VERY BAD REPUTATION....

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#10010411 — March 13, 2003 — THE AUTOMATIC TRANSMISSION FAILED. *JB

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