NHTSA Complaint #701094 — 1995 FORD CONTOUR

CAR HAS HAD MULTIPLE RECALLS. EVERYTIME I WENT IN COMPLAINING ABOUT THE CARS COMPLETE SHUTDOWN WHEN WET, I WAS TREATED AS IF I WERE IMAGINING THINGS. EVENTUALLY, A RECALL WAS INITIATED AND THAT PROBLEM WAS FIXED - SEVERAL TIMES. NOW, AT 62000 MILES, ONE DAY I HAVE A TRANSMISSION AND THE NEXT DAY I DON'T. WHEN I CONTACTED THE DEALERSHIP, WAS COMMISERATED WITH, REASSURED THAT REPAIRS WERE COVERED AS I HAD PURCHASED A 60000 MILE EXTENDED WARRANTY WHICH THEY TOLD ME WAS ADDED ON TO THE 6000+ MILES ON THE CAR, WHEN I PURCHASED IT. YET, WHEN I RESEARCH YOUR DATABASE I AM OVERWHELMED BY THE NUMBER OF RECALLS ISSUED ON THIS CAR, SOME OF WHICH I KNEW NOTHING ABOUT, AS WELL AS THE VAST NUMBER OF ENTRIES IN THE DEFECTS INV. DATABASE CONCERNING TRANSMISSIONS, AS WELL AS THE VAST NUMBER OF TRANSMISSION ENTRIES IN YOUR OTHER DATABASES. ADDITIONALLY, WHEN I CALLED THE DEALERSHIP ABOUT THIS PROBLEM, INITIALLY VERY HELPFUL, HAD CAR TOWED...MADE APPOINTMENT, COVERED UNDER EXTENDED WARRANTY, NOW THEY REFUSE TO HONOR THEIR WORD, STATE CAR "OUT OF WARRANTY" AND IT'S MY PROBLEM. SEEMS AWFUL CONVENIENT TO ME. PLEASE HELP. I AM 100% DISABLED WITH LEFT ANTERIOR FRONTAL LOBE BRAIN DAMAGE FROM AN AUTO ACCIDENT IN 1995. WHEN I PURCHASED THIS CAR(1ST AUTO PURCHASE EVER-IN 1996)THE SALESMAN(WHO WAS LET GO APPROX.3 WEEKS LATER)WALKED ME THROUGH THE PAPERWORK,TOLD ME WHERE TO SIGN & TOLD ME OF HUGE SELLING BONUS FOR HIM. I AM THE VICTIM OF A FAULTY TRANSMISSION, FALSE & MISLEADING SALES TACTICS AS WELL AS THE VICTIM OF "BAIT & SWITCH" TACTICS WHEN MY CAR WAS TOWED TO THEIR DEALERSHIP, FIRST BEING TOLD THAT IT WAS WARRANTY COVERED, THEN BEING CALLED & TOLD THAT IT WAS NOT. THEY KNEW THE MILEAGE ON THE CAR. BEFORE THE YOUNG MAN ASSURED ME THAT IT WAS 60000 MILES ON TOP OF ORIGINAL MILES, HE REQUIRED THAT I FIND THE VIN NUMBER SO THAT HE COULD FIND IT IN THE COMPUTER AND CONFIRM ITS COVERAGE. I EXPECT THEM TO HONOR THEIR WORD. OTHERWISE, I FEEL THAT I HAVE BEEN THE VICTIM OF FRAUDULENT PRACTICES.