NHTSA Complaint #701014 — 1993 FORD EXPLORER

VIBRATION, SOMETIMES SEVERE, AT APPROXIMATELY 50 MPH AND FASTER. FORD DEALER AWARE OF THE PROBLEM, BUT SAY THEY CANNOT REPAIR. DEALER HAS SUGGESTED THAT TIRES AND SHOCKS BE REPLACED, WHICH I HAVE DONE BUT TO NO AVAIL. HAD FRONT END ALIGNED, LEFT CAMBER SHIM INSTALLED, RADIUS ARM BUSHINGS REPLACED, TIRES BALANCED AND RE-BALANCED, FRONT RIGHT TIRE REPLACED BUT THE PROBLEM STILL PERSISTS. VIBRATION BECOMES SEVERE AT HIGHER SPEEDS. NOT SAFE. I HAVE CONTACTED THE FORD MOTOR COMPANY CUSTOMER SERVICE REP., BUT THEY TELL ME TO SEE THE DEALER! GETTING THE RUN-AROUND. VEHICLE IS ONLY 5 YEARS OLD WITH ONLY 68000 HIGHWAY MILES. THIS SHOULD NOT HAPPEN! I HAVE SPENT APPROXIMATELY $1,000 TO REPAIR THE PROBLEM WITHOUT SUCCESS. PLEASE HELP ME! I AM CONCERNED THAT, WITH ALL OF THE VIBRATION, SOMETHING WILL LOOSEN WHILE I'M DRIVING WITH MY WIFE AND CHILDREN CAUSING AN ACCIDENT. I FEEL THIS IS A DESIGN FLAW AS I HAVE SPOKEN WITH SEVERAL OTHER EXPLORER OWNERS WHO HAVE THE SAME PROBLEM. I DO NOT DRIVE THE VEHICLE HARD. I TAKE EXCELLENT CARE OF THE VEHICLE AND, FOR THE MOST PART, IT HAS BEEN A GOOD VEHICLE EXCEPT FOR THE INCESSANT VIBRATION. I FEEL THAT IT IS THE RESPONSIBILITY OF FORD TO PAY THE PRICE OF REPAIR (OR REPLACEMENT) BEFORE SOMEONE GETS HURT OR KILLED FROM THIS OBVIOUS DESIGN FLAW. ANYTHING YOU CAN DO WILL BE VERY MUCH APPRECIATED. THANK YOU, GREG HALPERN.