NHTSA Complaint #700386 — 1994 FORD EXPLORER

THE SHOCKS THAT HOLD THE TAILGATE UP HAVE FAILED AND BROKEN AWAY FROM THERE WELDS. I HAVE CONTACTED FORD AND THEY INFORMED US OF A RECALL THAT HAD STARTED AND ENDED IN 96. I CANT BELIEVE HOW FORD IS HANDELING THIS. I HAVE READ OTHER COMPLAINTS OF THE SAME NATURE ON THIS WEB SITE AND IT IS OBVIOUS THAT THIS IS A DESIGN FLAW. FORD CANT ISSUE A RECALL ON SOMETHING THAT HAS TO BROKE WHEN THE RECALL IS ISSUED KNOWING THAT AT SOME POINT IT IS GOING TO BREAK BUT WE ARENT GOING TO FIX IT. THIS IS OFFENSIVE TO ME BECOUSE THE EXPLORER HAS MULTIPLE MECHANICAL PROBLEMS BUT I WRITE THOSE OFF TO WEAR AND TEAR. THE TAILGATE SHOULD NOT FAIL. FORD SHOULD BE OBLIGATED TO FIX THIS PROBLEM ON WHATEVER YEAR THE VEHICLE MAY BE. I AM GOIN TO CONTINUE INVESTIGATING AND FIND SOME WAY TO GET THEM TO FIX IT. I WOULD JUST LIKE TO KNOW IF MAYBE YOU HAVE ALREADY SOLVED THE NEGOTIATING PROBLEM. IN MY MANUAL THERE IS A WARRANTY THAT SAYS ITS AGAINST ANY SHEETMETAL DETERIORATION FOR 6 YRS OR 100,000 MILES I WONDER IF THIS APPLIES IN MY SITUATION. I SURE HOPE THAT YOU ALL CAN HELP ME OUT OR LET ME KNOW WHAT IS HAPPENING WITH THIS PROBLEM. THANX