NHTSA Complaint #6900711 — 2002 FORD EXPLORER STEERING

Complaint Details

ODI Number	6900711
Vehicle	2002 FORD EXPLORER
Component	STEERING
Date of Incident	September 21, 2001
Date Filed	December 11, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

WHILE DRIVING, CONSUMER WOULD HEAR POPPING NOISES COMING FROM LEFT FRONT END. DEALER CHECKED AND REPAIRED STEERING COLUMN SHAFT. PROBLEM NOT RESOLVED. TOOK BACK TO DEALER AND STEERING COLUMN ASSEMBLY WAS REPLACED. HOWEVER, PROBLEM WAS NOT RESOLVED. TOOK VEHICLE BACK AGAIN AND LEFT FRONT WHEEL HUB ASSEMBLY WAS REPLACED. NOTHING SOLVED THE PROBLEM. MECHANIC COULD NOT RESOLVE IT. MANUFACTURER IS WORKING ON SOLUTION.*AK *JB

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