NHTSA Complaint #11719523 — 2023 LEXUS LX

I am filing this complaint regarding the handling of Safety Recall 25LA07 (NHTSA Recall ID 25V767) affecting my 2023 Lexus LX600. On January 2, 2026, I delivered the vehicle to the authorized Lexus dealer in Ponce, Puerto Rico, in response to the recall, which identifies potential engine knocking, rough running, engine no-start, and/or loss of motive power. These conditions represent serious safety risks. Since that date, the vehicle has remained at the dealership. More than five weeks have passed, and neither the dealer nor Lexus has provided a definitive remedy, technical instructions, or a timeframe for repair. We have been told they “do not yet know” whether the solution will involve reprogramming or full engine replacement. In short, there is no clear plan or expected completion date. Because the manufacturer has acknowledged a potential engine malfunction and the increased risk of crash, my wife does not feel safe operating the vehicle. The general manager told us to keep driving the vehicle until there is any signs of malfunction of the engine, however after consulting legal counsel, we were advised not to retrieve the vehicle until the defect is fully corrected and certified as safe. Although Lexus provided a Mitsubishi rental vehicle, it is materially inferior to the LX600. Meanwhile, I continue making substantial monthly payments to Toyota Financial Services for a vehicle that has been unusable since January 2, 2026. The manufacturer is covering the rental cost (approximately half of my monthly payment), but I remain financially responsible for a luxury vehicle that cannot be used and for which no repair timeline exists. I respectfully request that NHTSA review whether the manufacturer is meeting its obligation to provide a timely and effective remedy for this safety recall. I am prepared to provide supporting documentation upon request.