NHTSA Complaint #11719342 — 2018 BUICK ENCORE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11719342
Vehicle	2018 BUICK ENCORE
Component	AIR BAGS
Date of Incident	February 8, 2026
Date Filed	February 20, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The front passenger air bag sensor turns off either before we begin driving or while the vehicle is in motion. The manual says that if you have a seat cushion or are not in the position for the sensor to "see" you, it may turn off. I have a bad back, and I need my 2-inch seat cushion for long trips, or I will be in pain. But when I use my seat cushion, the sensor turns the air bag off. So, if I use my seat cushion (or the sensor otherwise decides to turn the air bag off), I am not protected in the case of an accident. If I don't use my seat cushion, I am in pain from my back. The front passenger air bag should have a manual switch and have the ability to be kept on all of the time, that decision being made by the passenger and not a sensor that is not smart enough to adjust to an additional cushion or other situation.

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