NHTSA Complaint #11719104 — 2024 GMC ACADIA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11719104
Vehicle 2024 GMC ACADIA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

In the process of taking my daughter to the emergency room I receive a dash notification on my recently purchased 2024 GMC Acadia "car overheating, possible engine failure". My gauges were within normal range and being that I was in an emergency I kept traveling. Leave hospital to head home the error message is gone. The following Monday, January 5th, heading in to work I receive the same error message on my dash "car overheating, possible engine failure". Drove to the nearest mechanic, left my car, and they discover a leak in the upper radiator hose. They call with bad news that the part is on nationwide back order. GM admitted to a faulty design, in the process of redesign. A SPAC case with a local GM dealership was opened. GM would expedite my case if I towed to a GM dealer. I would have to pay for the tow. And just how can my case be expedited if the part isn't available? It can't. I was told the redesigned hose is going on the new models currently being built. I have lost all faith in GM. Today is February 19th and my car is still at the mechanic with no ETA on part delivery. I called every GM dealership parts department within 100 miles and get the same response, "we have two hoses with four cars needing it, we have 4 hoses with 8 cars needing it, the hose is hell to find, etc.". Why has GM not issued a recall on the upper radiator hose. If you have a 2024 GMC Acadia, you will incur this same issue.

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