NHTSA Complaint #11705358 — 2024 GMC ACADIA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11705358
Vehicle 2024 GMC ACADIA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

On a highway about an hour from home, my brand new vehicle with 5,318 miles on it, alarmed me to turn off the vehicle. I was going 75 mph. I pulled over and called GMC being that I just had an oil change and thought maybe they possibly didn't reset something. The vehicle said the oil pressure was low. The dealership advised me to check the oil. It was full and clean. The service person advised that I should be able to continue to drive. I then called my husband. Upon starting the vehicle it was making a noise coming from underneath the vehicle. He said do not drive that vehicle and he headed to come get me. We had it towed to a nearby dealership around 6 pm. I called GMC again because the tow truck driver could not figure out how to put the vehicle in neutral. The told us to hold the start button down but do not push the brake. That didn't work. The tow truck driver put plastic slides under the back tires and dragged it onto the tow truck bed. The service center was closed so we were unable to speak to anyone. Days later we were told the engine seized. It took 3 guys to get into the bay. GMC advised the dealership service to take apart the engine in order to investigate the failure. They did and established it was a bearing. It was in the shop for 52 days. I was told the replaced engine was a remanufactured engine by GMC and by the service center more than once. I was very angry. I bought a new vehicle, not a used one. Then I was told it was a new engine. Since I purchased this vehicle I feel like there have been soft truths. I'm not sure what to believe. Upon picking up my repaired vehicle there was not a drop of gas in it and 77 miles added to the mileage. I get that the vehicle needs to be test driven but that seems like a lot. I think new engine, new odometer starting at 0? I bought a new vehicle for safety. I have a 2006 GMC Yukon that has been very reliable which is why we purchased the Acadia. I seriously do not feel safe.

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