NHTSA Complaint #11718416 — 2023 JEEP GRAND CHEROKEE

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the electrical charge remained at 98% for an extensive amount of time, showing no reduction in charge; however, the vehicle failed to charge correctly, and the battery charge drained quickly. The failure was intermittent. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.