NHTSA Complaint #11718231 — 2026 TOYOTA BZ

I am writing to formally advise Toyota Customer Relations of significant, unresolved performance and safety issues regarding my 2026 Toyota bZ, purchased new on February 14, 2026. Despite having only 976 miles on the odometer, this vehicle is currently demonstrating a battery state of health (SOH) of 82.7% and a maximum range of only 140 miles at 100% charge—even in moderate 40-degree temperatures. Description of Technical Failures: Battery & Range: The vehicle provides a maximum range of 140 miles at full charge. On an 80-mile roundtrip commute, I am forced to drive without cabin heat to ensure I can return home without a mid-trip recharge. Internal diagnostics currently show an 82.7% battery health, which is unacceptable for a vehicle less than a month old. Regenerative Braking: The regeneration system is not functioning properly, failing to recoup energy as designed. Infotainment & Safety: I have experienced consistent Bluetooth disconnections, audio drops during calls, map freezing, and—most concerning—the screen blacking out and resetting while the vehicle is in motion. Social Media Documentation & Peer Reports: Due to the persistent nature of these issues, I have documented my experience on the official "Toyota bZ (2026)" Facebook owner groups. My post has received numerous responses from other owners experiencing similar defects, suggesting a systemic issue rather than an isolated incident.