NHTSA Complaint #11718158 — 2024 MAZDA CX-90

To Whom It May Concern, I am submitting this complaint to report serious and ongoing safety concerns regarding my Mazda CX-90. I believe this vehicle presents a significant safety risk to occupants and other drivers on the road. Since the date of purchase, this vehicle has been subject to numerous recalls, repeated software updates, and multiple mechanical issues. The number of recalls alone raises concern about the safety and reliability of this model. In addition, the vehicle has been in service many times, and I have frequently been provided a loaner vehicle due to unresolved problems. On the day of purchase, the vehicle suffered a mechanical failure and had to be towed. While driving in my neighborhood with my children inside, the vehicle suddenly stopped moving and became stuck in reverse. A brand-new vehicle should not experience this type of failure. More recently, I experienced a dangerous steering event on the highway. While traveling in the left lane, the vehicle suddenly swerved into the right lane, then back to the left, and continued oscillating between lanes. The steering felt momentarily out of my control. If surrounding traffic had been heavier, this could have resulted in a serious collision. After inspection, the service department stated that no issue was found and offered no corrective action. Additional safety-related concerns include: The vehicle has unexpectedly stopped driving while in motion on multiple occasions. The steering system behaves unpredictably at times. The hybrid system has malfunctioned repeatedly, the vehicle has overheated and emitted a strong smoke odor. These repeated failures involving steering, powertrain, and hybrid systems raise serious safety concerns.Given the pattern of recalls, ongoing mechanical failures, and the inability of the service to diagnose or correct these issues, I believe this vehicle poses an ongoing safety hazard I respectfully request that NHTSA formally investigate these issues Kim