NHTSA Complaint #11717788 — 2019 KIA SORENTO
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11717788 |
| Vehicle | 2019 KIA SORENTO |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
A failing alternator caused me to take my kia into a mechanic for OEM replacement. The mechanic informed me that the engine rattles. I got to talking with the mechanic and told him that my car has been experiencing high oil consumption with no 'low oil' warning light on the dash and ive checked my oil periodically between changes and have found the dip stick bone dry multiple times. A year later, my alternator failed AGAIN and was replaced with another OEM part. The same mechanic told me that the engine is still rattling (i hadnt gotten it fixed/diagnosed because i am low income) and that he found out there had been a recall for Kia Sotento engines with my vehicle date range. Upon research, I find thousands of people on different platforms are also experiencing high oil consumption and there was actually a recall. When I checked my VIN, my vehicle was NOT part of the recall. There seems to be a high number of consumers who have the SAME issue, but are also NOT included in the original recall and we are all being told that unless we pay for a new engine out of pocket, there's NOTHING that can be done. High oil consumption with NO warning light is DANGEROUS. How is it possible that only HALF of the vehicles with the SAME defect are eligible for a recall/repair and the rest of us are S.O.L? I am the second owner of this vehicle and purchased from a used lot, however Kia knew about this defect before I purchased the vehicle from the used lot. The used car dealership no longer exists so I can't even ask them if Kia made them aware (which they potentially did not since my VIN isn't considered eligible anyways) This issue needs to be rectified for the thousands of consumers/customers that are experiencing this problem and I strongly suggest a new investigation be conducted for the remaining vehicles that were manufactured in the same time frame as the vehicles that ARE covered. My vehicle has only 90K miles on it!
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