NHTSA Complaint #11717373 — 2020 HYUNDAI SANTA FE

On the morning of December 10, 2025, I left my home for an appointment. I traveled for about 15 minutes before entering onto the highway. As I entered the highway, I traveled about half a mile and was scared by a very loud explosion! I pulled over to assess my vehicle and the surrounding area. The sunroof had SHATTERED to pieces, fortunately I didn’t have it open at the time. It was just a miracle I didn’t have an accident from being startled, or receive any cuts or injuries due to this unforeseen event. As I was driving, there was very little to no traffic and I never heard anything like hit the car or window or anything. I called my insurance company and filed a claim. They eventually had me to take it to a Collision Center 12/22/2025. They removed all glass from sunroof, and determined that there was an issue with the glass rack, and it would end up being very costly. My Insurance Provider contacted me to say they would not be able to provide coverage due to the cost and findings of the Collision Center. So they backed out and informed me that I needed to file a claim with Hyundai. So I picked the vehicle up 1/19/2026 from the Collision Center. Then I filed a claim with Hyundai, and was told to schedule an appointment for inspection. I took the vehicle for inspection 1/22/2026, after about a week I was told that the vehicle had been inspected there was nothing they could do. I’m confused as to how the inspection went since there was no glass present in order to check the opening and closing of the car rack. Plus the plastic that the Collision Center placed on it was barely removed. So I picked the vehicle up 1/30/2026. and it’s been sitting in my driveway covered every since. The vehicle has been inspected by a Collision Center, and the Dealership without any success. There were no warning lights of any indication of trouble on the dashboard at any given time, not even when the explosion occurred. The vehicle is available for inspection upon request. Thank you