NHTSA Complaint #11717180 — 2022 JEEP GLADIATOR

While my vehicle was still under factory warranty, a mechanical issue was diagnosed by the dealership and a replacement part was ordered. The part was placed on backorder, and I was advised I would be contacted once it arrived. I was never notified when the part became available. By the time I was contacted weeks later, the warranty period had expired. I immediately scheduled service once I learned the part was available. During the repair visit, I was informed that the prolonged delay resulted in additional damage, including components related to braking and sealing. These components are available for inspection and were identified by the servicing dealership. Brake system involvement raises safety concerns, as reduced braking effectiveness can increase stopping distance and risk to occupants and others. The condition was confirmed by dealership technicians during service. The issue was not caused by misuse and occurred due to a delayed repair that originated under warranty but could not be completed due to parts unavailability and lack of notification. The vehicle remains under dealer inspection and repair. Warning symptoms were present prior to service, and the condition was confirmed by the dealership upon inspection.