NHTSA Complaint #11716998 — 2016 HYUNDAI ELANTRA

Issue: Hyundai recall denial for paint peeling defect My vehicle qualifies for the Hyundai paint-peeling recall, and the paint deterioration matches the defect described by Hyundai. Despite this, Hyundai has denied my recall repair twice. Approximately 2 1/2 years before the recall was issued, I applied a small touch-up to the affected area to slow the deterioration. This was done solely to protect the vehicle and occurred long before any recall existed. Hyundai is now using that minor touch-up as a reason to deny the recall repair, even though the underlying paint defect was already present. The paint continues to peel and worsen. Hyundai's refusal to honor the recall appears unreasonable and inconsistent with the purpose of a safety/defect recall, especially since the touch-up did not cause the defect and was done years before Hyundai acknowledged the issue. I am requesting that NHTSA review Hyundai's handling of this recall and their denial of legitimate claims.