NHTSA Complaint #11672112 — 2016 HYUNDAI ELANTRA

My trunk latch hasn’t worked since January. I took it in to McCarthy Olathe Hyundai in Olathe, KS on January 13th for an appointment but they didn’t have the parts available so we rescheduled. When the parts were in, my fiancé took it back on February 18th, 2025 but was told that the repair couldn’t be done since there was previous trunk damage. I explained via the telephone that the damage to my truck was minor from an incident two years prior and that it hasn’t caused any issues with opening or shutting the trunk since. But the gentleman I talked to reiterated that the recall repair to my trunk latch couldn’t be done. I recently found out that the recall was marked as completed when it was not. I don’t know what to do!