NHTSA Complaint #11716965 — 2023 HYUNDAI KONA

Dear Hyundai Motor America Consumer Affairs, I am formally escalating a safety defect involving my 2023 Hyundai Kona, VIN [XXX] , purchased [XXX]. Since the purchase, the vehicle’s horn has repeatedly failed. I have brought the car in for service multiple times, and the issue is thoroughly documented in service records and email correspondence. Despite these efforts, the defect has not been permanently resolved. A non-functioning horn is a serious safety issue. This defect is not isolated; identical horn failures in Hyundai Kona vehicles are widely documented across public Internet forums, consumer complaint sites, and owner reports, further underscoring the seriousness of this issue. Given the repeated repair attempts and ongoing safety risk, I am requesting immediate corporate-level review and a clear, permanent resolution. This matter requires prompt attention. [XXX] , service manager, informed me today that my horn was changed/serviced 4 times already. As of today, 2-10-2-26 he is ordering me another horn. Please respond in writing with next steps. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)