NHTSA Complaint #11674917 — 2023 HYUNDAI KONA

Dear Customer Care, I am the owner of a 2023 Hyundai Kona AWD purchased brand new from Vision Hyundai West Henrietta, NY. I paid for the vehicle in full with a cashier's check totaling over $31,000. At just 64,000 miles, the vehicle has become undrivable-experiencing loud noises, jerking, and no acceleration. I was driving and car would not move. These symptoms are clearly drivetrain-related and should be covered under Hyundai's 10-year/100,000-mile powertrain warranty . When I contacted the dealership, I was incorrectly told my roadside coverage had expired at 36,000 miles, Hyundai Warranty Escalation Letters which contradicts Hyundai's stated policy of 5 years/unlimited mileage. Additionally, I requested a loaner vehicle due to the urgency and distance (I'm 80 miles away), but no one followed up, leaving me stranded and without any transportation options. I am requesting Hyundai's assistance: