NHTSA Complaint #11716560 — 2019 FORD F-150

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11716560
Vehicle 2019 FORD F-150
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I have a 2019 f150 5.0v8 with 10 speed trans. On 10/23/2023 my rear axle was replaced and mew engine was ordered on 11/13/2023. Had issues with my engine and the dealer replaced the engine around 80k miles on 4/18/2024. I was also having issues with my transmission having hard shifts and clunking or jumping gears. I took my truck to the dealer with the extended warranty back in OCT of 2024, dealer checked it and I was told it needed an update or reprogramming of the transmission , the reprogramming was not covered by ext warranty so I paid out of pocket. 6 months later In april I took it back in as the transmission was still having the same issues. The dealer did another reprogramming and was told the fluid was low and I again paid out of pocket. Took the truck home and it had the same issues again. Called dealer over and over to get my truck in and was told to wait over and over until they could get a loaner vehicle. After multiple text messages and complaints to them they finally had a loaner for me. This time I had video evidence of my truck downshifting gears on the freeway and loss of acceleration and trans temp overheating with error code popping up. Took the truck in again and sent them the video. After a week I was told my truck is ready and nothing wrong with the transmission just had too much fluid. The truck continues to have transmission issues and seems like the dealer is just pushing me along until my ext warranty expires. The dealership is Suburban Ford in Sterling heights Michigan. The videos I have are too large to upload

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