NHTSA Complaint #11716347 — 2017 HONDA PILOT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11716347
Vehicle	2017 HONDA PILOT
Component	ENGINE
Date of Incident	May 7, 2021
Date Filed	February 6, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

In June 2025, Honda sent a warranty extension reimbursement for the 2017 Honda Pilot for the torque converter-DTC P0741. Since the torque converter was defective, I replaced it on 5/7/21. I completed the reimbursement form Honda requested and included the invoice and proof of payment. On 9/30/25 Honda sent me an email stating that my reimbursement is being processed in 6-9 weeks. I have called several times and sent emails and they continue to tell me they will expedite my reimbursement. It has been over four months. My case # is: XXX. . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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