NHTSA Complaint #11716260 — 2020 HONDA PILOT

SEATS issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11716260
Vehicle	2020 HONDA PILOT
Component	SEATS
Date of Incident	November 15, 2025
Date Filed	February 6, 2026
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

In my Honda 2020 Pilot, the driver's side headrest in the 3rd row will no longer stay upright. It simply stays flat and will not lock into place. As the headrest will not stay upright, the seat is unusable. If someone used that seat or if the headrest would fail while a person is sitting in that seat, it would cause an injury risk. It looks like their is evidence that Technical Information and Support may be aware of the issue as indicated in a document on the nhtsa website.

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