NHTSA Complaint #11715746 — 2022 INFINITI QX60

On February 28, 2025, at approximately 8:43 a.m., while driving on Highway 3 in Alvin, TX, the panoramic sunroof glass on my vehicle suddenly and violently exploded/shattered without any warning. At the time of the incident, no other vehicles were around me, and there was no impact from debris, rocks, or any external object. Thank god my kids had just been dropped off at school or this would be a whole different situation. The explosion was extremely loud and occurred spontaneously while the vehicle was in motion. My husband was a passenger in the vehicle at the time. The sudden failure created an immediate safety hazard due to the risk of flying glass, distraction, and potential loss of vehicle control. My husband immediately looked around to note if someone threw something or if construction vehicles were around. It was a very slow quiet morning! Nothing was inside the car where the hole in sunroof appeared! There was no prior damage, no weather-related event, and no indication of stress or cracking before the glass failure occurred. After the incident, I researched this issue and discovered multiple reports from other Infiniti QX60 owners describing nearly identical panoramic sunroof glass failures, often referred to as the glass “exploding” or shattering outward while driving, and frequently without any impact or external cause. These reports include vehicles from 2022 and nearby model years, suggesting a recurring and known issue. Although there is currently no recall issued for this defect, the number and consistency of complaints indicate a potential manufacturing, material, or installation defect in the panoramic sunroof glass. I am submitting this complaint to formally document the incident and request that NHTSA investigate this serious safety concern, as spontaneous sunroof glass failure poses a clear risk to vehicle occupants. I am still a week later working with insurance to get this fixed. Costing me money and a vehicle I can’t drive!