NHTSA Complaint #11678863 — 2022 INFINITI QX60

Our 2022 Infiniti QX60 was brought in at Infiniti Service Center for regular oil change. The car had 29,564 miles. After the service, I was deciding whether to take the highway or the local route. I thought of stopping by the church, so I decided to take the local route. After driving for 4.2 miles on a road with cars moving at 45 mph, our QX60 suddenly just stalled. The car cannot be started. Dashboard lights were fading. It was good hazard lights were still blinking. It was a terrifying experience seeing how fast cars & trailer trucks were going behind us. We had to call 911 to have a police car go behind us & avoid oncoming traffic colliding & piling on our car. We called Infiniti Roadside Assistance to help us get a towing truck to bring the car back to service. The service center said that they will change the fuel injector. Take note that QX60 has had stalling issues in the past even with earlier models. Please see all the forums & complaints. We had a 2019 QX60 that just stalled after I made a U-turn on a busy street. Thank God, we are still alive after that incident. Infiniti did not find any issues when it was escalated to them. We escalated the current issue on our 2022 QX60 to Orlando Infiniti dealership & wanted to talk to the manager. Instead of a manager, we were directed to an Infiniti salesman who related his own story of having the same exact experience with his QX60 while he was driving on a 70-mph highway. He was hard selling the 2026 Infiniti QX60 supposedly addressing the stalling issues. Instead of getting the appropriate level of management to get our issue relayed, Infiniti was trying to make money out of our traumatic experience. Based on written professional reviews, there is no evidence that the changes in the 2026 Infiniti QX60 address the stalling issues in the current & previous models. We are stock to our leased QX60 that we refused to drive until November 2025. We are not risking our life by driving this car again.