NHTSA Complaint #11715527 — 2019 HONDA PASSPORT

My vehicle has experienced multiple dangerous incidents where it shuts down or shifts into neutral while driving. This has happened on highways, tunnels, busy on-ramps and main streets. The car loses power and requires restarting, which takes about 30 seconds. On a busy highway or street, this is enough time for a serious accident to occur if other vehicles cannot switch lanes on time. This has happened multiple times with my child in the car, and me being currently pregnant. The vehicle has never given me a warning prior. The issue appears to be related to the Auto start/stop system and/or electrical drivetrain controls. the vehicle is unsafe to operate because the driver can forget to disable auto start/stop and the car can suddenly lose power in traffic. There was also a separate incident (in between the multiple incidents above) where I was on the highway, my car accelerated, brakes wouldn't work, and my foot wasn't on the gas. the car then shifted to neutral and the only way I could stop was by shutting it off and moving to the breakdown lane. There have been two repair attempts. The first repair was done in 2024 after the initial loss-of-power incident related to the auto start/stop feature. In this repair, the battery was replaced and I was told a full diagnostic was run and the car was safe to drive. On 11/11/25 the serious incident with acceleration/ loss of brake function on the highway occurred. A full diagnostic was run and the transmission was replaced under warranty. However, a month after the transmission replacement, the loss of power issue returned. It has now been at least 4 incidents since the transmission was changed. I reported this to Honda corporate and received a case number, but despite multiple attempts to receive an update over the past 2 months, I have not been contacted by Honda, and no resolution has been provided. I do not feel safe driving this vehicle and no longer trust further repairs.