NHTSA Complaint #11715088 — 2023 NISSAN ROGUE

I purchased this vehicle as a Nissan Certified Pre-Owned in July 2024 and also purchased an extended warranty. In June 2025, I received notice of the KR engine bearing recall affecting this vehicle. I brought the vehicle to Nissan dealerships three separate times regarding this recall and related concerns, but no repair was performed and I was told to wait because a remedy was not yet available. On January 29th, while driving, the vehicle began shaking severely and white smoke began coming from the tailpipe. There were no warning lights. The vehicle became undrivable and had to be towed to a Nissan dealership. The dealership diagnosed the failure as a failed EGR cooler that allowed coolant into the engine, which they state destroyed the engine and requires a full engine replacement. The dealership is now claiming this is not covered under warranty, recall, or extended coverage. However, the KR engine bearing recall specifically addresses internal engine defects that can lead to overheating, coolant system damage, and engine failure. The EGR cooler failure appears to be secondary damage caused by the known engine defect described in the recall. I had already presented the vehicle multiple times to Nissan for this issue after the recall was announced, and no repair was made. I am now being told I must pay for a full engine replacement on a vehicle with an active engine recall and extended engine warranty coverage, despite having sought service multiple times before the catastrophic failure occurred. I believe this is a direct result of Nissan failing to properly address a known engine defect covered by recall, and I am concerned this represents a broader safety issue for other owners whose engines may fail before Nissan implements a remedy.