NHTSA Complaint #11713489 — 2023 NISSAN ROGUE

My vehicle, VIN [XXX] , was operating normally when a check engine light appeared, along with a message indicating engine malfunction and loss of power. I took the vehicle to an authorized Nissan dealership, Reed Nissan Orlando, where I was assisted by service advisor Aaron Berning. At the dealership, I was informed that the vehicle had an active turbocharger recall, which could be related to the issue. The recall repair was performed; however, the vehicle was returned to me with the check engine light still illuminated and continued loss of power, despite having no such issues prior to the recall service. The dealership documented an engine problem in writing on the service invoice (Invoice No. XXX, dated 09/04/2025) but refused to repair it, stating that the issue was not covered under the recall. Despite the problem arising immediately after the recall repair, I was required to pay out-of-pocket for a diagnostic inspection. Approximately one week later, the vehicle again experienced engine failure and significant loss of power, making it unusable. I contacted Nissan Consumer Affairs (Nissan North America), but after reviewing the dealership’s position, Nissan chose to uphold the decision not to cover the repairs. Due to the unresolved mechanical issue, the vehicle became inoperable, causing loss of income, as I rely on the vehicle for work with delivery and rideshare services. I was ultimately unable to continue payments on the financed vehicle, resulting in repossession by the lender. I am submitting this complaint as a last resort and respectfully request that this matter be reviewed and investigated, as the vehicle did not present these issues prior to the recall service. Supporting documentation is available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)