NHTSA Complaint #11715057 — 2025 HYUNDAI ELANTRA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11715057
Vehicle 2025 HYUNDAI ELANTRA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Anytime vehicle is over 35mph brakes fail, vehicle has to coast to a lower speed before you can engage braking. When you attempt to brake at the higher speeds, it click click clicks repeatedly while depressed fully, a mild grind and force against foot from pedal once you coast enough it suddenly will make the sounds less then all the sudden brakes work. Called one dealer (Hyundai sherman oaks CA) and as soon as we said brakes don't work over 35mph were hung up on, twice. The exact same words. Then downtown LA Hyundai basically said we don't accept tow one right now which obviously a non braking car won't drive. Hyundai of America is the ones that called downtown and connected us to them aware of the issues and time frame as we had just purchased the car from carvana and it was this way on delivery. Now returning vehicle to carvana since we can't seem to get a dealer to repair even though it has warranty.

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