NHTSA Complaint #11715025 — 2015 FORD F-150

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11715025
Vehicle 2015 FORD F-150
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

The rear window just completely shattered on it's own. The glass pieces were still mostly connected to each other, but the entire glass panel was cracked into small pieces. The vehicle luckily was parked at the time. But, when my daughter got in the car, she touched the glass with her finger thinking it was ice, and cause a section to completely fall apart, with some glass getting on her (one of the pictures shows this hole). It was the coldest day we had in NJ in a number of years. The front of the truck was facing south and it was cold, but sunny (high temperature that day was 19F, low temp was close to 0F). Around 3:45pm, I needed to drive my daughter somewhere, so I remote started the truck, which I'm not sure if it puts the rear defroster on. It's not known if it cracked before I remote started or not. The rear window has a center sliding window panel, which that center panel was perfectly fine. It had snowed about 5 days before, and snow was still on the ground, but the truck had been thoroughly cleaned and driven since then, with no visible snow or ice anywhere on it. The entire rear window glass was in perfect condition before this, no chips in it or any issues. I gave details to the dealer on their online chat tool early this morning, which I was told someone would contact me back, but I haven't heard anything back yet. I had read online about many other people having the same thing happen with their F150 around the same year as mine, so I wanted to report this, as the window shouldn't just completely shatter, and appears to be a known issue.

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