NHTSA Complaint #11714928 — 2014 FORD F-150

My 2014 Ford F150 has a safety recall 24s37 due to the transmission violently down shifting the truck had the reprogram done in 24 that supposively would fix the issue now the truck has code p0720 and is violently downshifting on interstate almost causing accidents and need the ledframe replaced attached to this safety recall and known issue. F0rd told me since it had reprogram done even though part is failing they can't fix the issue. That is insane since it's a huge safety issue and the reprogram was definitely not a long term fix it needs to be fixed before this causes me to have a accident. This is my only means of vehicle and needs to be fixed right .