NHTSA Complaint #11714857 — 2023 VOLKSWAGEN ID.4

The navigation and GPS shows the car is hundreds of miles from where it actually is. In the event of an accident, the automatic emergency call will not show the proper location of the vehicle making any first responder assistance impossible. This is not a new problem for VW as several models including the ID.4 have had this problem as documented on several on-line owner groups. eg. https://www.vwidtalk.com/threads/navigation-and-sign-errors.13194/ The problem, as verified by my local VW dealer on Dec 30 2025, is the 5F module which controls the navigation and other functions that appear on the main screen (eg backup camera). This problem first happened in early December 2025. The navigation screen shows the car miles from where it actually is. The vehicle info screen will not display speed limit signs, or any gps related items (accidents, charging stations, etc). The car has been to the dealer twice to fix this problem. First time for 3 days and it is still there the second time, 4 days and counting. They seem to be either unable or unwilling to fix this problem.