NHTSA Complaint #11714796 — 2020 NISSAN PATHFINDER

On April 7, 2025, the dealership attempted to sell me a vehicle that was experiencing an engine condition running too lean. I declined that vehicle due to safety concerns. On April 8, 2025, the salesperson contacted me again and stated that a different vehicle had been located that would meet my needs. At that time, I was nine months pregnant and urgently needed a vehicle with third-row seating for my children. The dealership was aware of my condition and urgency. I took delivery of the vehicle that day. Unexpectedly, I went into labor the following day and gave birth shortly after. Because of childbirth and medical recovery, I did not immediately operate the vehicle extensively or discover the safety issues. After being discharged from the hospital, around April 11, 2025, I began using the vehicle and discovered serious mechanical problems that made the vehicle unsafe to operate. The vehicle exhibited engine-related issues and a major suspension defect that affected vehicle stability and safe operation. The vehicle was returned to the dealership, where repairs were performed and parts were ordered, confirming that the defects existed prior to or at the time of delivery. Despite the vehicle being driven a significant distance immediately before sale, the dealership did not perform a basic oil change or standard post-delivery inspection. Operating a vehicle under these conditions raises concerns for engine reliability, overheating, and failure. The suspension defect created risk of loss of control, and the engine condition created risk of drivability issues. These conditions posed a safety risk to the driver and passengers, including a newborn child. The vehicle remains available for inspection if requested.