NHTSA Complaint #11714709 — 2023 VOLKSWAGEN ID.4

My 2023 VW ID.4 AWD Pro S is subject to Recall 93EA (NHTSA 26V030) for battery fire risk. I must: park outside only (no garage), avoid all DC fast charging, and limit charge to 80%. These restrictions substantially impair use: Cannot park in my garage due to fire risk. Cannot travel beyond ~100 miles (no DC fast charging for longer trips). Reduced range from 80% charge limit. On 1/29/26, I contacted VW Customer CARE requesting repair timeline and accommodations since my lease ends 5/26/26. VW responded: "No fixed timeline for parts availability or repair" "No special lease-end accommodations" "Not processing buybacks at this time" I am paying $750.77/month for a vehicle I cannot fully use, with no repair timeline. My confidence in timely repair is further diminished because this vehicle also has an unfulfilled door handle recall (VW 57J9 / NHTSA 24V651, dated 9/4/24)—over 16 months without resolution. If VW cannot source door handles in 16 months, battery modules will not be available before my lease ends. Filing to document: Substantial impairment from recall restrictions. VW's inability to provide repair timeline. VW's refusal to accommodate affected customers. Pattern of unfulfilled recalls (door handle 16+ months). Request NHTSA monitor VW's recall remedy timeline and ensure affected owners receive timely repairs or appropriate alternatives.