NHTSA Complaint #11714501 — 2019 FORD F-150

I took my truck in to be repaired for an incompetent tow truck driver wrapping a chain around the pinion yoke to put my truck on a flatbed because the alternator failed. Once the pinion seal repair was completed, the repair shop told me there were codes popping up on how it was running. The codes were related to the timing and were likely the cam phasers needing to be replaced with the timing. It turns out that the engine was needing to be replaced because there were grooves in the cam journals from metal shavings that were caused after the cam phaser lock out pin broke. The engine was on backorder from Ford and after a little over 3 months, I got a new engine for a mere $12,314. This is for a used truck that I purchased and have only owned for just going on 2 years. I called Ford corporate office to see if I could get help paying for the repairs but they told me that I had to take it directly to a Ford dealership. The Ford dealerships nearby are 3 or more months out, just to take a look at your vehicle and diagnose it. I couldn't wait that long, so I went to a local mechanic shop that I trust. It was hard enough having to wait 3 months for my engine to be replaced, let alone waiting 3 months for Ford to diagnose it and then however long for them to actually replace it.