NHTSA Complaint #11714464 — 2025 ACURA TLX

Description of Safety Defect: While starting car up, the digital instrument cluster (speedometer and all primary driver instrumentation) goes completely black with no warning. The infotainment system continues to operate normally. After driving a short distance (sometimes only a few miles), the vehicle then experiences a complete loss of power steering, making the car extremely difficult or impossible to control. This creates an immediate risk of a crash, especially at speed or during turning. In multiple instances, after this failure occurs, the vehicle also becomes difficult to shut off, remaining in accessory or powered states despite attempts to turn the vehicle off. This defect involves simultaneous failure of: •Driver instrumentation display •Electric power steering assistance •Normal ignition shutdown behavior The loss of steering assist results in a sudden and unexpected loss of vehicle control. This appears to be an electronic or control-module failure affecting multiple safety-critical systems. Safety Impact: This defect poses a serious risk of crash, injury, or death due to sudden loss of steering assistance and lack of speed/vehicle status information while driving. Frequency: Has occurred twice - each time requiring roadside assistance to get the car to the dealer Warning Lights or Messages: None - just complete loss of instrumentation cluster Dealer Response (if applicable): Dealer initially claimed it had fixed, but it occurred again within 24 hours of retrieving from dealer. Dealer has now had car go over a week claiming that it needs to generate the fault state more than once before it will make any warranty repairs