NHTSA Complaint #11714435 — 2019 HYUNDAI SONATA

The contact's mother-in-law owns a 2019 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle started shuddering. There was no warning light illuminated. Minutes later, the failure reoccurred with the messages "Check Hybrid System” and “Turn Engine Off" being displayed. The contact immediately pulled over and had the vehicle towed to a dealer for assistance. A diagnostic test was performed, and it was determined that there was engine failure and that the engine needed to be replaced. The dealer requested proof of the last two oil changes. The contact obtained a Carfax Report, which showed proof of the oil changes and maintenance records. The manufacturer denied the goodwill request after several months of negotiations. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 32,000.