NHTSA Complaint #11714136 — 2024 FORD F-250 SD

The contact owns a 2024 Ford F-250. The contact stated that while driving at an undisclosed speed, the steering wheel inadvertently turned the vehicle to the right. Additionally, there was play in the steering wheel. Due to the failure, the contact was pulled over by police for DUI. The vehicle was taken to the dealer, who performed an alignment, but the failure persisted, and the vehicle began pulling to the left while driving. The contact was made aware by the Ford App that there were two repair work orders for electrical and steering failures prior to purchasing the vehicle. The vehicle was taken to a second dealer, Lorenzo Ford (30725 South Federal Highway, Homestead, FL 33030), for a second alignment and transmission reprogramming after a battery replacement, but the failure persisted. The vehicle was taken to an independent mechanic, who performed a third alignment, but the failure recurred. The vehicle was then taken back to Lorenzo Ford (30725 South Federal Highway, Homestead, FL 33030); however, no diagnostic trouble codes were retrieved, and dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 28.