NHTSA Complaint #11713966 — 2022 VOLVO XC40

I am reporting a safety-related defect involving the Automatic Emergency Braking (AEB) system in my vehicle. The AEB system has repeatedly activated without any apparent reason, causing the vehicle to brake suddenly when there are no obstacles, vehicles, pedestrians, or road hazards present. These events have occurred under normal driving conditions. I have taken the vehicle to the dealership at least five times (possibly more) for this same issue. Each time, the dealer has stated that the vehicle is “operating as designed” or that they were unable to identify or correct the problem. Despite these visits, the unintended braking continues to occur. There have been passengers in the vehicle during these incidents who witnessed the sudden, unnecessary braking and can confirm that no hazard was present at the time. This defect creates a serious safety risk, as unexpected braking could easily result in a rear-end collision or loss of control. I am increasingly fearful that this issue will cause an accident. I am submitting this complaint so NHTSA can investigate whether this defect affects other vehicles with the same system and take appropriate action to protect public safety.