NHTSA Complaint #11713320 — 2024 JEEP GRAND CHEROKEE

I am submitting a safety complaint regarding my 2024 Jeep Grand Cherokee 4xe (plug-in hybrid), VIN: 1C4RJYB69RC714841, due to repeated loss of propulsion events while driving, including during highway merging. On multiple occasions, the vehicle has: Shifted into neutral without any driver input and failed to accelerate while merging onto a highway, behaving as though it was stuck in a gear or in a protective failsafe state Most recently, while accelerating onto a highway, the vehicle would not respond to the accelerator pedal, forcing me to pull off the roadway. I had to place the vehicle into Park, wait briefly, and then resume driving in order to restore propulsion. Twice i had to perform this on the on ramp. Very dangerous! These are the most recent incidents that have occurred, but the issue has happened at least half a dozen times before. Only now, more often. While driving in Hybrid mode (on January 17th, 18th with my daughter present; also occurred on Jan 22 (after leaving Jeep dealer and having performed TCM & PCM updates), Jan. 23 & 24) With the hybrid battery depleted (normal operating condition) With no warning lights, alerts, or messages displayed before or during the events The vehicle was taken to an authorized Jeep dealership (Safford Brown in Sterling, VA), where PCM and TCM software updates were completed, and the dealer reported “no issues found.” Despite this, the loss of propulsion issue has continued to occur. This condition presents a serious safety risk, particularly during highway merging and acceleration, where the inability to accelerate could result in a collision. The issue appears to be intermittent and does not consistently trigger fault codes or warning indicators. I am requesting that NHTSA review this issue for potential investigation, as it involves unexpected loss of drive power while the vehicle is in motion. Thank you for your attention to this matter. Sincerely, Danette Spruston