NHTSA Complaint #11713205 — 2025 POLESTAR POLESTAR 3

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11713205
Vehicle 2025 POLESTAR POLESTAR 3
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

As reported on Polestar Forums, the car throws critical system errors telling you to park, call support, etc. while driving. These alerts are false... Usually you ignore them and they go away the next time you start the car. The issue is a safety issue...when you are driving and you get a critical alert (error message), it diverts your attention and you need to pull over. On the highway this is extremely dangerous. My last error was yesterday... it said "Stop Safely - Critical suspension fault". I was close to home so I drove there, parked the car, turned it off. When I came out later and started the car, it was gone.... The list of errors reported is long... Critical Brake Issue, Critical Battery Error, etc. This vehicle also has issues where the system needs to be soft booted every few days to keep the screens up and the services working. This is totally unacceptable and dangerous. What happens when you ignore a real error and cause a major accident?

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