NHTSA Complaint #11712941 — 2023 CHEVROLET SILVERADO 1500

The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, and the failure was associated with a coolant sensor failure; however, it was unknown whether the dealer had repaired the vehicle. The dealer then informed the contact that the vehicle was safe to drive. However, while driving 65-70 MPH, the engine overheated and the vehicle stalled. Several unknown warning lights were illuminated. The contact was able to pull over to the side of the road, and the vehicle was towed to the dealer. The failure was initially related to a coolant sensor, and the dealer advised the contact that the part was ordered; however, upon following up, another technician advised the contact that a digital multivalve was ordered. The contact stated that upon returning to the dealer, the dealer advised the contact to sign the service documents. The contact stated that after insisting on reading the service documents prior to the signature, the dealer provided the documents to the contact; however, the dealer later snatched the documents from the contact while the contact was reading the documents. The contact stated that it was unknown whether the vehicle was serviced. The service manager later informed the contact that the vehicle could not be repaired because the contact and the dealer could not come to an agreement. The contact informed the dealer that the vehicle should be repaired under the warranty. The vehicle was picked up from the dealer unrepaired. The check engine warning light was illuminated. The manufacturer was notified of the dealer's denial by the dealer to repair the vehicle. The manufacturer informed the contact that there would be a follow-up with the dealer. The failure mileage was approximately 34,000.