NHTSA Complaint #11676154 — 2023 CHEVROLET SILVERADO 1500

The contact owns a 2023 Chevrolet Silverado 1500. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving 55 MPH, the vehicle stalled with an unknown message displayed. Due to the failure, the vehicle was towed to the dealer. Several days later that the dealer informed the contact that a new engine had been ordered and the new engine was replaced. The contact stated that after retrieving the vehicle, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled to have the vehicle serviced. The contact stated that while in a store parking lot, the vehicle failed to start after several attempts. Due to the failure, the vehicle was towed to the dealer where the mechanic discovered that a fuse connector was loose, causing the failure to start. The contact was also informed that the dealer failed to replace several screws and bolts back in place once the engine was replaced. The vehicle occasionally surged forward or hesitated while depressing the accelerator pedal, causing the contact to lose control of the vehicle while driving at various speeds. The manufacturer was made aware of the issues and the contact was informed that a refurbished engine was placed inside the vehicle and not a new engine as the dealer had stated. The vehicle remained with dealer due to safety concerns. The vehicle was not repaired. The failure mileage was approximately 26,000.