NHTSA Complaint #11712925 — 2017 NISSAN MAXIMA

My son was driving my car to work and this is his account of the incident On 1/17/2026 on I95 n, the steering wheel abruptly stopped controlling the wheels. It was as if it completely disconnected and he lost control and crashed into the median. It was a terrifying incident for my son. No other cars were involved. This accident has been reported to my insurance company. This car has been a smooth ride since I've had it. It has UNDER 70,000 miles even though it's a 2017 Nissan Maxima. There were no warning or messages on the dash. I have been ill so the process of getting the car appraised or considered for repairs has just begun. I incurred towing charges and rental fees. My son is having headaches and back pain since this incident. What made it extremely scary is that it happened suddenly.