NHTSA Complaint #11712699 — 2015 JEEP GRAND CHEROKEE

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number 11712699
Vehicle 2015 JEEP GRAND CHEROKEE
Component SEAT BELTS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I simply want to report the long delays (months) in having faulty front seat belt assembly replaced. I had to personally research this as local dealers were 'not aware'. 2015 Jeep Grand Cherokee owners reporting malfunctioning or delayed front seatbelts as critical safety defect that directly impacts occupant protection, and reporting it will track issues and potentially compel manufacturer into faster action, even though this specific issue is now under a warranty extension rather than a recall. The fact that it's a warranty replacement under an extended warranty/bulletin should not result in long delays given the potentially life-threatening problem contributing to overall vehicle safety.  Are we waiting for a fatality to have the replacement parts become more readily available, given the Warranty Bulletin (D-21-04) was issued way back in 2021? I should hope not. Or is this a case of, it is what it is (with regards to the delay). Currently, customer service is now telling me the required part will be available March 6, 2026 ... three months after my identifying the cracked seat belt assembly problem. I just want to know if this is (acceptable) reasonable for a life safety issue?

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Other SEAT BELTS Complaints

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