NHTSA Complaint #11712539 — 2022 TOYOTA TACOMA

I am requesting executive-level review and assistance regarding a documented paint failure on my 2022 Toyota Tacoma, finished in paint code 040 (Super White). Toyota has informed me that my VIN is not included in Customer Support Program #XXX. However, this determination does not align with the physical condition of my vehicle, which exhibits the same defect described in that program. The paint on the upper door frame surrounding the driver’s side rear cab window is actively peeling, with bare metal exposed. This is not cosmetic wear, environmental damage, or owner neglect. It is a manufacturing paint failure, occurring in a non-wear area and consistent with issues documented on other 2022 Tacoma vehicles with Super White paint. Exposed metal presents legitimate concerns regarding corrosion, long-term durability, and diminished resale value—none of which should occur on a vehicle of this age. Toyota’s reputation for quality is the reason I purchased this truck, and this experience has been both disappointing and frustrating. I am requesting that Toyota acknowledge the defect based on physical evidence, not solely VIN eligibility criteria, and provide a fair resolution, including inspection and repair or repainting of the affected area. I respectfully ask that this matter be escalated for review and resolution consistent with Toyota’s commitment to customer satisfaction and product quality. Sincerely, [XXX] Owner, 2022 Toyota Tacoma Toyota Brand Engagement Center Reference # 251105002053 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)