NHTSA Complaint #11712503 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission independently shifted gear. The contact stated that when the failure occurred, there was a hard banging sound coming from the transmission. In addition, the contact stated that the transmission had skipped gears and had independently shifted into neutral(N) intermittently. There was no warning light illuminated. The dealer was made aware of the failure and the contact was advised that a diagnostic test was needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was advised by a member of an online forum to contact the NHTSA Hotline to report the known failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.