NHTSA Complaint #11712355 — 2018 CHEVROLET SILVERADO 1500

An electrical component related to the vehicle's rear sliding glass window and rear defroster malfunctioned and overheated, causing smoke to fill the cabin of the truck as it was being driven down a busy highway. Immediately following the smoke, the rear window violently shattered due to overheating from the malfunction. This dangerous defect was known to exist in our model and year of truck, as documented in Customer Satisfaction Program N192265660. This bulletin shows that GM knew about this exact issue, yet allowed the vehicle to be sold and driven. This incident was incredibly dangerous and easily could have caused my wife (who was driving) to crash the vehicle due to limited sight and distraction. My wife called me following this incident and was terrified and confused. There were no warnings, signs, or symptoms suggesting an issue with the electrical component until the incident occurred. We immediately contacted GM, who advised we were not permitted to get the vehicle fixed until they completed their inspection; however, it has been nearly a week and no inspection has occurred at this time.