NHTSA Complaint #11712010 — 2023 CADILLAC ESCALADE ESV

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11712010
Vehicle 2023 CADILLAC ESCALADE ESV
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

My 2023 Cadillac Escalade esv has been at the dealership countless times over the last 2 years with strange engine sounds, acceleration issues, 4 wheel drive would top working and I couldn't make turns without a grinding sound coming from under the hood, check engine light (with no issues seen/heard). The engine recall was "passed" in October even after our concern with the engine sounds and strange things occurring while driving. Last week my wife was driving on a 4 lane 70mph freeway with our son in the car at night and the car said "press start again" and then started slowing down. She could not brake or accelerate. Luckily there was nobody to the right and was able to make just across the line to the side of the road when my car just came to a stop and everything turned off. So she sat there with my son in the dark for an hour barely off the side of the the road before a tow truck driver came but he couldn't even get the car into neutral to get it up onto the truck. My escalade is now at Cadillac of south Charlotte in North Carolina waiting for a new engine. We are scared to drive it even after the "fix" hearing that it can happen again with my kids in the car. GM needs to be forced to buy back or lemon these cars before someone gets seriously injured or worse.

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