NHTSA Complaint #11717274 — 2023 CADILLAC ESCALADE ESV

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), and the vehicle was taken to the dealer at 51,000 miles, and stated that the engine would be inspected, and if necessary, repaired or replaced. Additionally, the vehicles that passed the inspection, dealers would add higher viscosity oil, install a 6-oil fill cap, replace the oil filter, and update the Owner's manual. After driving 16,000 additional miles, approximately 6 months later, the engine started knocking, and the vehicle accelerated slowly. There were no warning lights illuminated. The vehicle was returned to the dealer, who had inspected the engine. The contact stated that when the engine was inspected, it caused the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired under the recall due to the recall being considered closed, and the title was now considered a Salvage Title, even though the vehicle did not have a Salvage Title when the engine was inspected. The engine was ordered and was scheduled to be replaced at the Owner's expense. The manufacturer was informed of the failure. The failure mileage was 67,000.